Refund policy

RETURN AND REFUND POLICY

Bold Elle

Overview

At Bold Elle, we are committed to providing high-quality waist chains and ensuring customer satisfaction. Please read our return and refund policy carefully before making a purchase.

General Policy

No returns or exchanges are accepted except in cases of damaged products as outlined below.

Damaged Products

We will only accept returns if the product arrives damaged. To qualify for a return due to damage, customers must meet ALL of the following requirements:

Requirements for Damaged Product Claims

  1. Video Recording Required

    • Customer must record an unboxing video while accepting the order
    • The video must show:
      • The sealed/unopened package
      • The complete unboxing process
      • All product tags intact
      • Original packaging intact
      • The damaged condition of the product

  2. Time Frame

    • Claims must be submitted within 72 hours (3 days) from the date of receiving the shipment

  3. How to Submit a Claim

    • Email your claim to: kepuan@aol.com
    • Include the following in your email:
      • Order number
      • Date of delivery
      • Clear unboxing video showing the damage
      • Photos of the damaged product
      • Description of the damage

  4. Product Condition Requirements

    • All original tags must be intact
    • Original packaging must be intact
    • Product must not have been worn or altered

Non-Returnable Items

Returns will NOT be accepted for:

  • Change of mind
  • Size issues
  • Color discrepancies (unless significantly different from product description)
  • Products without proper documentation (video evidence)
  • Claims submitted after 72 hours
  • Products with removed tags
  • Products with damaged or missing original packaging
  • Products that have been worn or used

Refund Process

Once your return claim is approved:

  • Refunds will be processed to the original payment method
  • Processing time: 7-10 business days after approval
  • Shipping costs are non-refundable

Contact Information

For any questions regarding our return and refund policy, please contact us at:

  • Email: kepuan@aol.com

Important Notes

  • Bold Elle reserves the right to reject any return claim that does not meet the requirements outlined above
  • All decisions regarding returns and refunds are at the sole discretion of Bold Elle
  • This policy is subject to change without prior notice

Thank you for shopping with Bold Elle!

Last Updated: February 2026