ABOUT THE PRODUCT

What is a waist chain?
A waist chain is a jewellery accessory worn around the waist. Bold Elle waist chains are designed to be minimal, elegant, and comfortable for everyday wear.

Are Bold Elle waist chains adjustable?
Yes. All our waist chains are adjustable and come with an extender chain for a flexible fit.

What is the size of the waist chain?
The base length is 24 inches, with an additional 10-inch extender chain, allowing easy adjustment for different waist sizes.

Are the waist chains heavy?
No. Our waist chains are lightweight and designed to be worn comfortably for long hours.

Can I wear the waist chain daily?
Yes. Bold Elle waist chains are designed for everyday wear and are soft on skin.

MATERIAL & QUALITY

What material are the waist chains made of?
All Bold Elle waist chains are 18K gold plated with a premium anti-tarnish coating.

Are the waist chains safe for sensitive skin?
Yes. They are nickel-safe and gentle on skin.

Will the gold colour fade?
With proper care, the finish lasts long. Avoid perfumes, chlorine, and harsh chemicals to maintain shine.

Are the waist chains water resistant?
Yes, they are water resistant. However, prolonged exposure to water or chemicals is not recommended.

Are Bold Elle products handcrafted?
Yes. All our waist chains are handcrafted in India.

STYLING & WEAR

How can I style a waist chain?
You can style it with jeans, skirts, dresses, sarees, lehengas, or coord sets.

Can I wear it over clothes?
Yes. Waist chains can be worn directly on skin or over outfits.

Can I layer multiple waist chains together?
Yes. Many of our designs are made to be layered for a bolder look.

ORDERS & PAYMENTS

Do you offer Cash on Delivery (COD)?
No. We accept prepaid orders only.

What payment methods do you accept?
UPI, debit cards, credit cards, net banking, wallets, and EMI options.

Is prepaid payment safe?
Yes. All payments are processed through secure and trusted payment gateways.

SHIPPING

How long does it take to process my order?
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

How long does delivery take?

• Standard Shipping: 5–7 business days after dispatch)

Delivery timelines may vary depending on location and courier service.

Will I receive tracking details?
Yes. Tracking information is shared via email once your order is dispatched.

Where do you ship?
We currently ship within India.
For inquires, please contact us at kepuan@aol.com.

Can I change my shipping address after placing an order?
Address changes are possible only before the order is dispatched. Please contact us immediately.

What if my order is delayed?
Delays may occur due to courier or external factors. If your order hasn’t arrived within the estimated time, please contact us.

RETURNS & REFUNDS

Do you accept returns or exchanges?
No returns or exchanges are accepted except in cases of damaged or defective products.

What qualifies as a damaged product?
If the product arrives broken or damaged during transit.

What proof is required for a damage claim?
You must provide a clear unboxing video showing:

• Sealed package

• Complete unboxing video

• Product tags intact

• Original packaging intact

• Visible damage to the product

When should I report a damaged product?
Within 72 hours of receiving the order.

How do I raise a damage claim?
Email us at kepuan@aol.com with:

• Order number

• Date of delivery

• Unboxing video

• Photos of the damaged product

• Description of the issue

How long does the refund take?
Once approved, refunds are processed within 7–10 business days to the original payment method.

Are shipping charges refundable?
No. Shipping charges are non-refundable.

NON-RETURNABLE CASES

Returns will not be accepted for:

• Change of mind

• Size-related issues

• Color variation (unless significantly different)

• Missing or late video proof

• Claims raised after 72 hours

• Products with removed tags

• Used or worn products

• Damaged or missing original packaging

CARE & MAINTENANCE

How should I care for my waist chain?
Wipe gently with a soft, dry cloth after use and store in a dry place.

Can I wear it while bathing or swimming?
It is water resistant, but we recommend removing it during bathing or swimming to maintain its finish.

SUPPORT & CONTACT

How can I contact Bold Elle?
For any questions, shipping concerns, or damage claims, please email us at:
📩 kepuan@aol.com

We aim to respond within 24–48 hours.

IMPORTANT NOTES

• Recording an unboxing video is mandatory for damage claims

• Orders cannot be cancelled once shipped

• Bold Elle reserves the right to approve or reject claims based on policy

• Policies are subject to change without prior notice